VP of Customer Success - Ai SaaS

• VP of Client Success | AI SaaS
• Reports to CEO
• Automotive (Alpha Drive AI)
• Remote (Florida) + Up to 25% Travel
• Full-Time | FLSA: Exempt
• Base $150,000–$175,000 | OTE $185,000–$215,000

The Opportunity

We are hiring our first VP of Client Success to own the entire client success experience at Alpha Drive AI. This is a build-and-lead role. You will own onboarding of new clients, retention and growth of existing ones, and the client help desk — and you will build and train the team that delivers all of it.

You are a self-starter who shows up with a plan. We are not looking for someone to be told how client success works; we are looking for the operator who has stood up this function before and can do it again, faster, here. You will inherit a small team and a strong client base, and your job is to turn both into a scalable, repeatable, technically credible client success organization.

Our clients are sophisticated operators — dealer principals, General Managers, and Fixed Ops Directors — who expect a peer, not a vendor, and who can tell the difference in the first five minutes of a call. If you can earn their trust, speak credibly about how the product actually works, and lead a team to do the same at scale, this role is built for you.

About Alpha Drive AI

About Alpha Drive Ai

Alpha Drive AI is the most customizable AI communication platform for automotive dealerships. We handle inbound and outbound calls, lead capture, scheduling, and BDC functions 24 hours a day, helping dealers book more appointments and capture more leads without adding headcount — as featured on CBT News. Our clients are competitive, ROI-driven, and protective of their customer relationships.

What You Will Do

Lead the Client Success Organization

• Own the full client success lifecycle — retention, growth, and support — across the Alpha Drive AI client base
• Set the strategy, standards, playbooks, and metrics for the client success funct...