Staff Product Manager – Integration Security & AI Gateway

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

About the Role

ServiceNow is seeking a Staff Product Manager to own Integration Security and AI Gateway Security — two of the highest-leverage areas in our platform's security foundation. This is an IC4 role on the IAM team within Platform Security, based in Santa Clara.

As enterprises shift to agentic AI workflows, the products you own become the security backbone for every machine-to-machine interaction: governing how ServiceNow integrates with external systems, how AI agents authenticate and call tools, and how platform teams enforce access control at scale. Your work will directly shape the security posture of thousands of enterprises globally.

Your Product Portfolio

* Integration Security + You will own the security layer that governs how ServiceNow connects to the outside world. This spans the protocols, credential frameworks, and trust mechanisms that secure every outbound API call, web service integration, and machine-to-machine interaction — from MCP(Model Context Protocol), REST and SOAP-based integrations to OAuth flows, and mTLS. These capabilities underpin thousands of enterprise integration pipelines running on the ServiceNow platform today. * AI Gateway Security + AI Gateway is ServiceNow's enterprise control plane for agentic AI —...