Staff FinOps AI Governance Lead

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

Team

Join FinOps Governance team that is part of the Global Cloud Services organization.

You’ll apply your expertise in AI cost management and data-driven optimization to lead programs that bring accountability and control to ServiceNow’s AI investments. Working closely with engineering teams building AI-powered skills and experiences, cloud finance leadership, and provider relationships with Azure, AWS, GCP, Anthropic and OpenAI, you’ll be the connective tissue between technical usage and financial discipline.

About the role

We are looking for a Staff FinOps AI Governance Lead to drive financial accountability and optimization across ServiceNow’s AI spend. This senior individual contributor role combines deep AI infrastructure literacy, data-driven governance, and cross-functional program leadership to ensure our AI investments are managed with the same rigor as our cloud infrastructure. The ideal candidate understands the economics of LLMs as well as they understand engineering and will thrive operating independently while engaging VP-level stakeholders with confidence and clarity.

What you get to do in this role

* Define, track, and systematically review AI cost and usage KPIs; identify anomalies and outliers that signal potential waste, misuse, o...