Staff Product Manager, Conversational AI

Staff Product Manager, Conversational AI | Acorns

Acorns is seeking a Staff Product Manager to lead the product strategy for Ask Acorns, our AI-powered assistant, across both the Acorns and Acorns Early brands. This is a high-impact, high-visibility role that sits at the center of how Acorns uses AI to advance financial wellness for everyday people and families.

Acorns is a remote-first organization, offering the flexibility to work remotely while providing optional access to office space in Irvine, CA.

What you will do at Acorns

• Lead Product Strategy: Define how Ask Acorns evolves as an intelligence layer across both the Acorns and Acorns Early brands over time
• Own the Roadmap: Define and drive the Ask Acorns roadmap, partnering with product teams across Financial Planning, Financial Products, Families, and Growth to align priorities, surface dependencies, and ensure capabilities are built and sequenced in service of the broader product strategy
• Shape the Experience: Partner with design to craft Ask Acorns' voice, tone, and persona, and how it handles the edges of what it can help with
• Define Skills and Capabilities: Build the strategy for Ask Acorns' skills and capabilities, including memory and longitudinal understanding, proactivity, conversation threading, and the guardrails that govern experience and safety.
• Set the Quality Bar: Partner with engineering to establish the quality and performance bar for Ask Acorns, including latency, reliability, and the infrastructure that connects Ask Acorns to the broader Acorns product ecosystem
• Measure and Improve: Define success metrics and eval infrastructure, partner with research to build customer feedback loops, and use conversation transcripts and system instrumentation to detect issues and improve over time
• Evolve How We Work: Drive new ways of working across teams to improve the quality and speed of AI product development

**What you will bring to Acorns:...