Sr AI-Driven Enterprise Support Engineer

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Sr AI-Driven Enterprise Support Engineer

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Location

Seattle or Hybrid Preferred https://www.nice.com/company/global-locations (Remote Considered)

The Future of Enterprise Support Starts Here

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What if support wasn't measured by how many tickets you close, but by the outcomes you create?

At NICE, we're building the next generation of enterprise customer support—where AI handles routine work, and exceptional engineers focus on what humans do best: solving complex problems, building customer trust, and driving strategic outcomes.

This isn't a traditional support engineering role.

It's an opportunity to become one of the first members of a team redefining how enterprise software support operates in the age of AI.

You'll partner with some of the world's most recognizable brands, leverage cutting-edge AI tools built specifically for support operations, and serve as the technical quarterback for a portfolio of enterprise customers running mission-critical contact center technology.

If you're equally comfortable troubleshooting a complex technical issue and leading a strategic customer conversation, we want to talk.

Why This Role Is Different

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Most support organizations ask engineers to manage tickets.

We're asking you to manage outcomes.

You'll leverage AI-powered assistants that surface insights, identify patterns, summarize account activity, and provide technical context—allowing you to focus on relationship building, critical thinking, and technical leadership.

Rather than sitting in a reactive queue, you...