Lead Software Engineer (Java & AI-Driven Development)

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Location

Richardson, TX (Hybrid – 2 days/week in office)

We are seeking a Lead Software Engineer to join our Workforce Management (WFM) engineering team. In this role, you will provide technical leadership for the design, development, and delivery of scalable enterprise software solutions while helping drive our AI-first engineering transformation.

You will lead architecture initiatives, guide engineering standards, mentor senior engineers, and champion AI-assisted development practices that improve speed, quality, and consistency across teams.

Key Responsibilities

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• Drive technical direction for major WFM capabilities and cross-functional initiatives.
• Design and develop scalable, secure, and maintainable server-side solutions using Java technologies.
• Define and promote architecture standards, engineering best practices, and reusable design patterns.
• Lead design reviews, architectural decisions, and resolution of complex technical challenges.
• Own and evolve AI-assisted development practices, including coding agents, workflows, tooling, guardrails, and quality metrics.
• Translate complex business requirements into technical architecture, delivery plans, milestones, and measurable outcomes.
• Lead root-cause analysis of critical production issues and drive long-term corrective actions.
• Mentor engineers and technical leaders through coaching, reviews, and knowledge sharing.
• Partner closely with Product, QA, Cloud, Security, Support, and Services teams to ensure successful delivery.
• Evaluate emerging technologies and AI capabilities, recommending adoption based on business value and engineering impact.
• Contribut...