Senior Programs Manager - Enterprise AI

Position Summary

The Senior Program Manager – Enterprise AI will lead the planning, execution, governance, and adoption of enterprise AI initiatives. This role will coordinate cross-functional teams across business, technology, data, security, privacy, architecture, and external partners to move high-value AI opportunities from concept through production and measurable business outcomes.

The ideal candidate is an experienced enterprise program leader with practical knowledge of Generative AI, LLMs, RAG, AI agents, enterprise applications, data platforms, and Responsible AI.

Key Responsibilities

• Own the Enterprise AI roadmap, priorities, milestones, dependencies, risks, budgets, and business outcomes.
• Establish and manage a structured process for AI use-case intake, evaluation, prioritization, and portfolio management.
• Lead AI initiatives from discovery and proof-of-concept through pilot, production deployment, adoption, and continuous improvement.
• Coordinate programs across business functions including Sales, Customer Service, Finance, Operations, HR, Marketing, and IT.
• Partner with architecture, engineering, data, application, and infrastructure teams to develop realistic delivery plans.
• Establish AI governance, stage gates, documentation standards, and delivery processes.
• Coordinate Security, Privacy, Legal, Compliance, Responsible AI, and Architecture reviews.
• Manage dependencies across enterprise applications, data platforms, APIs, cloud services, AI platforms, and integrations.
• Define and track KPIs including adoption, productivity, quality, cycle-time improvement, cost savings, customer impact, and ROI.
• Lead executive steering committees, program reviews, prioritization, risk management, and status reporting.
• Manage technology vendors, implementation partners, and external resources.
• Drive organizational readiness, communications, training, and adoption of enterprise AI capabi