Principal Applied AI Architect

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

What you get to do in this role

The Platform & AI Customer Excellence (AI Center of Excellence) team is responsible for developing, maintaining, and delivering a portfolio of advisory services, incubations, and innovations in partnership with Sales, Product Success, Product, Engineering, and Customer Excellence.

As an AI Architect, you will help bridge the gap between emerging AI innovation and customer value realization. You will work directly with customers to implement, validate, and scale ServiceNow's AI capabilities while partnering closely with Product Management and Engineering to shape the future of our AI portfolio. This role combines hands-on technical expertise, customer advisory, innovation incubation, and thought leadership to accelerate AI adoption and measurable business outcomes.

You will serve as both a trusted technical advisor and an innovation catalyst, helping customers realize value from today's AI capabilities while shaping the next generation of AI-powered solutions.

In this role, you will

• Lead hands-on technical implementation of ServiceNow AI capabilities, including configuration, customization, solution development, and integration.
• Deliver technical demonstrations, proof-of-value engagements, workshops, and deep-dive