AI Delivery Platform Administrator

About the role

As an AI Delivery Platform Administrator, you will make an impact by ensuring the reliability, security, and effective adoption of an AI-powered delivery platform used to generate deal and delivery documents. You will be a valued member of the Delivery Acceleration Business Solutions team and work collaboratively with the Senior AI Delivery Acceleration Engineer, global delivery consultants, and cross-functional stakeholders.

In this role, you will

Own platform operations, including configuration, maintenance, and release management to ensure reliability across global regions (AMS, EMEA, APAC+J)

Design and scale onboarding processes, enabling new teams and regions to effectively adopt AI-powered tools

Monitor system performance, triage issues, and coordinate with engineering and vendor teams to resolve platform incidents

Build and manage adoption dashboards, tracking platform usage, feature adoption, and enablement effectiveness

Lead user enablement initiatives, including coaching, community programs, and development of self-service resources

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

3+ years of experience in SaaS platform administration, enterprise tools, IT service management, or similar roles

Technical proficiency with AI/LLM platforms, document automation tools, SSO/SCIM provisioning, and API integrations

Strong troubleshooting skills with the ability to coordinate a...