Senior AI Engineer – ServiceNow Delivery Acceleration

Location

Remote

Employment Type

Full-Time

Job ID

000 68997532

Senior AI Engineer – ServiceNow Delivery Acceleration

About the role

As a Senior AI Engineer – ServiceNow Delivery Acceleration, you will make an impact by designing, building, and optimizing AI‑powered implementation solutions that transform how ServiceNow professional services engagements are delivered. You will be a valued member of the Delivery Acceleration team and work collaboratively with product managers, solution architects, consultants, and platform stakeholders to accelerate delivery, improve quality, and enhance customer experience.

In this role, you will

Design and develop AI agent workflows that generate ServiceNow configurations, implementation plans, user stories, test scripts, and deployment artifacts from customer requirements.

Lead prompt engineering efforts for large language model–based solutions, including prompt chaining, structured output generation, evaluation frameworks, and iterative quality optimization.

Build reusable prompt libraries, templates, and orchestration patterns that embed implementation best practices and delivery standards into AI‑powered workflows.

Align AI solutions to the professional services lifecycle, ensuring outputs support scoping, estimation, delivery execution, and go‑live readiness.

Design integrations, APIs, and automation workflows that connect AI outputs with ServiceNow, internal delivery platforms, and enterprise systems.

Establish quality metrics for AI outputs, analyze performance trends, and drive continuous improvement across accuracy, rework, speed, and customer acceptance.

Collaborate with global cross‑functional teams in an agile, sprint‑based environment to deploy scalable, governed, and production‑ready AI capabilities.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified ap...