Vice President, Applied AI Science for EB, Ops, and Customer

Job Details

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Location: Charlotte, NC Category: Data & Analytics Employment Type: Full time, Hybrid Job Ref: R2625965-166 VP Data Science - GD04AE We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Hartford is hiring a Vice President, Applied AI – Employee Benefits & Operations to define and lead the next generation of AI-driven transformation across the business. This role is responsible for driving Applied AI and Data Science strategy, execution, and governance across enrollment, billing, customer service, and operational functions, delivering measurable improvements in growth, efficiency, accuracy, and customer experience. The leader will oversee a diverse portfolio of Machine Learning, Generative AI, Agentic AI, and predictive analytics solutions while influencing enterprise AI strategy, championing responsible AI practices, and building organizational capability to accelerate The Hartford’s AI-powered future.

This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (Hartford, CT; Chicago, IL; Columbus, OH; Charlotte, NC) will have the expectation of working in an office 3 days a week. Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise. Candidates must be eligible to work in the US without company sponsorship.

Primary Job Responsibilities

• Own Applied AI strategy and integrated data science outcomes across Employee Benefits and Operations, including employer lifecycle, enrollment, billing, service delivery, and operational functions, ensuring alignment to enterprise AI priorities while tailoring execution to domain-specific needs.
• Define domain...