Technical Project Manager -GCP/AI

Technical Project Manager (Google Cloud & AI Solutions)

United States Remote Salary

* Hourly/Contract (1099)

About GTS

Global Technology Solutions, Inc.is a US-based company that specializes in CCaaS, AI & ML and Cloud Solutions. We are a Google Cloud Partner; Gold Partner with Genesys; Advance Partner with AWS, and help with implementation, consulting, managed services, and product development. Our operation is fully remote, and employees do not have to go to the office. We are building a customer-centric agile team to deliver projects for our customers with a higher ROI.

Here are some of the exciting initiatives we are working on

• Creating AI driven modern and highly scalable CCaaS solutions for our customers
• Designing and developing amazing user experiences across data visualization and analytic
• Building omni-channel solutions to drive customer engagement.
• Creating outcome driven products to solve customer pain points.

We strongly believe that empowered people are the key to building a great company. Our mission as a company is to create an environment where our people are MOTIVATED and THRIVE.

Role Overview

At GTS, the Technical Project Manager (TPM) is the primary customer focal point responsible for managing the technical implementation of system and cloud solutions for GTS customers. This role focuses on successful project planning, technical coordination, and delivery of customer-approved statements of work—on time, in scope, and within budget.

While GTS works across multiple platforms, this position specifically targets candidates with experience leading Google Cloud-related projects.

About You

A successful TPM must be a self-starter who can manage several concurrent medium-to-large projects with differing technical workstreams. You will bridge the gap between business requirements and technical execution, working effectively with Business Analysts, Cloud Architects, AI Developers, Account Executives, and customer technical teams.

We are seeking candidates that are engaging and proactive that are passionate about creating best in class client experiences that can lead teams through the complex project technical and non-technical challenges, while maintaining awareness of Google Cloud’s latest innovations as relevant to our business.

Logistics

: Occasional travel and after-hours work are required for this position to support critical deployment windows, otherwise this position is remote.

Key Responsibilities

Technical Project Delivery & Execution

• Manage End-to-End Implementation: Drive multiple medium-to-large technical projects featuring conversational AI, cloud contact center, and workspace solutions.
• Translate & Align: Bridge the gap between business stakeholders and technical teams; translate complex business requirements into technical milestones and project tasks.
• Methodology Champions: Present and execute the GTS Project Implementation Methodology, tracking deliverables diligently while offering feedback to the PMO to optimize technical deployment processes.
• Documentation & Governance: Create and maintain comprehensive project plans, including Technical Work Plans/Task Lists, API/Integration Milestones, Risk Management Plans, and Testing/UAT Plans.
• Lifecycle Management: Oversee discovery, configuration, build, testing, and deployment phases, ensuring that Google Cloud and AI solutions align with customer architectural standards.

Client & Internal Collaboration

• Primary Point of Contact: Serve as the main technical and operational interface for the client throughout the project lifecycle.
• Stakeholder Communication: Effectively communicate project status, technical roadblocks, scope changes, and budget updates to both technical teams and executive leadership.
• Resource Coordination: Collaborate with cross-functional internal and external teams, including Pre-Sales Engineers, Support, Resource Managers, and Finance.
• Risk Mitigation: Proactively identify technical dependencies and risks; escalate issues swiftly through the recommended path to prevent project slippage.
• System Integrity: Update internal GTS tracking systems, collaboration tools, and resource booking plans weekly to ensure accurate financial and operational reporting.

Qualifications & Requirements

Professional Experience

• 4–7 years of Project Management experience, ideally within a professional services, consulting, or IT systems integration environment.
• 3+ years of direct experience deploying Google Cloud Data and AI solutions (experience with Gemini Enterprise Customer Experience (GECX) or general Contact Center as a Service (CCaaS) solutions highly preferred).
• Proven track record of managing technical project teams (Architects, Developers, QA) without needing direct supervisory authority.

Technical Expertise (Google Ecosystem Focus)

* Demonstrated experience leading Google Cloud/Google Workspace projects. * Hands-on familiarity or strong PM oversight of the following capabilities: + Conversational Agents: Managing the deployment of virtual agents, intents, and fulfillment webhooks. + Google Enterprise Customer Experience (GECX) & CX Agent Studio: Overseeing the implementation of modern, AI-driven customer journeys. + Gemini Enterprise App and Agent Platform: Driving projects that leverage generative AI for enterprise productivity or customer support automation. * Solid overall proficiency in Google Workspace and Microsoft 365 collaboration tools.

Education & Certifications

* Education: Bachelor’s degree in computer science, Management Information Systems (MIS), Engineering, Project Management, or a related technical field (commensurate experience or technical certifications without a degree will be considered). * Certifications (Preferred): + PMP Certification (or an active, verifiable plan to achieve it). + Certified Scrum Master (CSM) or equivalent Agile certification (highly desired for iterative AI/software deployments). + Any Google Cloud certifications (e.g., Google Cloud Digital Leader, Professional Cloud Project Manager) are a major plus.