Service Platform Engineer AI & Automation

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

At Dutch Bros, technology exists for one reason: to make it easier for our people to do what they do best—create meaningful connections and serve others with speed, quality, and a whole lot of energy.

As a Service Platform Engineer – AI & Automation, you’ll design, build, and continuously improve the technology that powers the employee support experience, ensuring our Broistas, shop teams, and corporate partners get the help they need fast—so they can stay focused on the people in front of them.

This is an automation-first, AI-forward role. You’ll put AI agents, conversational self-service, intelligent workflows, and smart integrations to work eliminating friction and manual effort across the support experience. Working closely with business partners, you’ll turn repetitive tickets into automated resolutions, slow processes into instant answers, and reactive support into proactive, predictive service.

Success here takes curiosity, a continuous improvement mindset, and a passion for using technology to remove friction. Every enhancement you ship should make it easier for our Broistas and support teams to deliver the one-of-a-kind Dutch Bros experience—and help the platform grow right alongside the company.

Job Qualifications

• Bachelor’s degree in a related field, preferred
• 3+ years of experience administering or engineering enterprise service platforms such as Zendesk, ServiceNow, Freshservice, Jira Service Management, or similar.
• Hands-on experience implementing AI capabilities in a service context—virtual agents, AI-powered triage, agent assist, generative AI workflows, or similar.
• Experience designing workflows, automations, integrations, and business process improvements.
• Exper...