Senior Machine Learning Engineer

Company Overview

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Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What You'll Do

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We are looking for a Senior Machine Learning Engineer to redefine how we operate our global services. You won't just be building dashboards; you will be building the "brain" of our infrastructure. We are moving beyond simple anomaly detection. We are building a self-healing ecosystem where Multi-Agent Systems and Reinforcement Learning (RL) loops work in tandem with Large Language Models (LLMs) to not only detect incidents in real-time but to troubleshoot and resolve them autonomously.

If you are passionate about applying complex AI architectures to massive datasets (billions of telemetry points) to solve real-world reliability challenges, this is the role for you.

This position is an individual contributor role reporting to the Sr. Director, Software Engineering. Responsibility

• Design and implement autonomous multi-agent systems using Reinforcement Learning (RL) loops that can interact with our infrastructure to perform safe, automated remediation actions
• Build GenAI agents capable of digesting logs, traces, and metrics to provide "Human-in-the-loop" root cause analysis and conversational debugging for our SREs
• Develop and deploy deep learning models (Transformers, LSTMs, etc.) for forecasting and...