Senior AI Engineer

About Teak

Teak is reinventing refunds, striving to make every experience refundable. Our proprietary SaaS embedded refund protection platform provides massive distribution and a top-tier digital purchasing experience for insurance carriers, event organizers, booking platforms, ticketing systems, and their consumers — embedded in millions of carts each month.

Role Overview

As AI-powered commerce becomes a new standard, Teak is building an agentic layer on top of our established platform APIs, letting partner AI agents offer, explain, and fulfill refund solutions compliantly and without friction at the point of purchase. As a Senior AI Engineer, you'll help lead and build that layer end-to-end: architecting the agentic systems, integrations, and infrastructure that turn our existing APIs into AI-native capabilities. This is a hands-on engineering role for someone who owns production AI systems from design through deployment and operation, well beyond prompt work, while staying closely connected through code reviews, technical discussions, and regular team syncs.

This is an excellent opportunity to make a meaningful impact at a rapidly growing company at the forefront of agentic commerce.

Key Responsibilities

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• Agentic System Design: Design, build, and maintain production-grade agentic systems, multi-agent orchestration, specialist agents, and Human-in-the-Loop workflows, with context management, memory, and tool-calling.
• MCP & Tool Integration: Develop MCP servers and tool integrations connecting AI agents to Teak's platform APIs and partner systems.
• LLM Integration & Output Control: Orchestrate LLMs (Claude, GPT, Gemini, or similar) across the AI layer, selecting the right model per task and managing prompt and system-prompt strategies so agents present refund solutions in pre-approved, compliant language.
• RAG & Knowledge Systems: Build RAG pipelines that ground agent res...