Senior AI Architect (Presales)

locations Arizona, USA California, USA Colorado, USA time type Full time posted on Posted 30+ Days Ago job requisition id JR110940 Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Location

: Fully remote within U.S. (not limited to the states that the job is tagged to)

The Genesys AI Architect is a senior presales AI specialist who operates across three core motions:

• Driving strategic AI opportunities with customers and sales teams
• Scaling the field through reusable assets, technical enablement, and coaching
• Shaping product and go-to-market direction through real-world customer and field feedback

This role requires a blend of deep AI technical acumen, exceptional sales, communication, and executive storytelling skills, and the ability to translate complex capabilities into clear, actionable business value.

### Key Responsibilities:

* Design end-to-end AI systems for customer experience use cases. Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows, tools, and orchestration layers. Define how AI interacts across the full journey (self-service, agent copilot, journey management, and back-office automation), including fallback strategies, human handoff...