Product Designer, AI Experience

Omada Health is on a mission to bend the curve of chronic disease.

Job overview

We're hiring for a seasoned Product Designer that will focus on our AI Experience, helping to define how intelligent, personalized experiences show up across Omada's member and care ecosystem. This role sits at the intersection of product design, AI interaction design, service design, behavior change, and human-centered care.

This role focuses on the connective tissue between AI, product, behavior change, and human care. You will help define when AI should speak, when it should stay quiet, when it should guide, when it should recommend, and when it should escalate to a coach, clinician, or specialist.

We're looking for a designer who can operate at the level of today's most ambitious AI product teams: shaping new interaction models, prototyping quickly with AI tools, translating complex capabilities into intuitive experiences, and partnering deeply with product, engineering, data, research, clinical, and care teams to bring intelligent products to life responsibly.

This is not an ML engineering or AI research role. You will partner closely with AI, data science, engineering, clinical, care, research, content, and product teams to translate emerging AI capabilities into useful, trustworthy, clinically appropriate, and buildable member and care experiences.

Your Impact

As a Product Designer you will...

• Lead product and experience design for AI-supported member experiences across key moments in the health journey.
• Define interaction models for intelligent guidance, recommendations, nudges, reflection, progress feedback, handoffs, and human-in-the-loop support.
• Shape how AI and human care teams work together across digital and service touchpoints, ensuring the experience feels coherent, trustworthy, clinically appropriate, and easy to understand.
• Translate concepts like motivation, trust, empathy, safety, personalization, consent, care continuit...