Manager, AI CRM Engineering - Field Enablement

Working with Us

Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us .

Responsibilities

• Engineer and lead AI-enabled CRM solutions — including innovative LLM-based solutions, predictive analytics, intelligent content surfacing, and generative AI features embedded within Veeva CRM, MyInsights/X-Pages, and Vault environments using various models and BMS datasets.
• Design and implement AI/ML workflows integrated with CRM data pipelines, call planning optimization, sentiment analysis, and rep coaching tools powered by structured and unstructured CRM data.
• Evaluate, prototype, and scale Generative AI capabilities within the CRM ecosystem for use cases such as auto-generated call summaries, intelligent alerts, and AI-driven field insights.
• Lead the development of AI-powered MyInsights/X-Pages and dynamic dashboards with embedded predictive KPIs and intelligent visual storytelling for field reps and managers.
• Drive agentic AI experiments and pilots that automate CRM workflows, data enrichment, and intelligent routing using AI agents integrated with CRM APIs and third-party data