Forward Deployment AI Engineer

About Atera

Atera builds IT management software powered by Action AI - autonomous technology that manages and optimises IT environments. RMM, helpdesk, ticketing, and automation in one platform. Trusted by 13,000+ customers in 120+ countries. We're building the future of autonomous IT.

About the role

AI is reshaping IT management. That creates a gap between what our platform can do and what customers know how to unlock. As a Forward Deployment AI Engineer, you close that gap. You'll embed with enterprise customers, own deployments end-to-end, build AI-powered workflows, and drive adoption. Strong engineering instincts. A customer face. Real outcomes.

What you'll be responsible for

• Own end-to-end deployment for enterprise accounts: kickoff, architecture, configuration, integration, handoff.
• Customise Atera's AI automations and Core products to match each customer's environment and workflows.
• Build and deploy LLM-powered workflows that solve real operational problems and reach production.
• Lead technical discovery with enterprise IT stakeholders. Translate architecture, constraints, and success criteria into a concrete deployment plan.
• Identify repeatable patterns and codify them into playbooks and templates so the next deployment goes faster than the last.
• Act as the technical authority during customer engagements, including on-site visits. Escalation bridge between the customer, Support, and Engineering.
• Feed field insights back to Product and CX. You'll be the closest person to where the product meets reality.

Requirements

What you'll need to succeed

• Strong engineering foundation in Computer Science, Software Engineering, Mathematics, Physics, or Machine Learning - via degree or equivalent experience.
• Proven coding ability in Python, Java, TypeScript/JavaScript, C++, or similar. Comfortable writing and debugging production-grade code in a customer environment.
• Hands-on experience building with...