Business Analyst, AI Workflows

Location: US - Remote

EST/CST Business Hours

Global IT's Project Management Office runs ECI's strategic delivery portfolio — M&A integrations, platform consolidations, compliance programs, and the cross-cutting initiatives that ride across every function. AI-enabled efficiency is one of the most important arcs of work on that portfolio, and we are investing in dedicated execution capacity to match the opportunity.

We believe AI transformation is built, not bought

. The work that creates lasting value isn't the tool selection — it's mapping the workflow end-to-end, capturing the tribal knowledge that lives in people's heads, and then designing, building, and running the solution alongside the teams who own the work. That requires a different shape of role than the traditional separation of Business Analyst, developer, and Project Manager, because the handoffs between three specialists are where momentum and context tend to be lost.

The Business Analyst, AI Workflows

is that integrator. The role sits inside IT PMO, partners across Platform, Engineering, Applications, Support, HR, and Finance, and is accountable for translating ECI's AI strategy into a real portfolio of measurable, shipped automations that serve our customers and our teams.

Key Focus Areas

Workflow Discovery & Analysis (Business Analyst)

Inventory ECI's highest-effort manual workflows end-to-end, capture the tribal knowledge inside them, and sort each workflow into deterministic automation, agent-handled judgment, or humans-only work.

Hands-On Build (Builder)

Implement automations directly using low-code, no-code, and agentic AI tooling — Salesforce Flow, internal AI platforms, light scripting — translating specifications into running solutions rather than handing them off.

Phased Delivery & Measurement (Project Manager)

Run each automation through a disciplined sandbox shadow supervised-production progression, with human-in-the-loop...