BPM/UX/AI Workflow Specialist

At Technatomy, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customer’s success. We provide solutions to agencies and entities including the Department of Veterans Affairs, Department of War, Defense Logistics Agency, National Institute of Health, and more. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like an environment where you can thrive, keep reading

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We are seeking an experienced BPM/UX/AI Workflow Specialist to support business process modeling, user experience design, workflow analysis, AI-enabled reporting concepts, and adoption support for an enterprise SaaS modernization effort within the Department of Veterans Affairs. This role helps define how users interact with a Pega-based solution supporting PPBE, budget, acquisition, approval, reporting, and auditability processes. The BPM/UX/AI Workflow Specialist works with stakeholders, Product Owners, Scrum Masters, architects, developers, data resources, testers, trainers, and change management teams to document current and future workflows, improve usability, support AI/report generator requirements, and ensure the solution reflects real operational needs while remaining configurable, traceable, and user-centered.

DUTIES AND RESPONSIBILITIES

• Conduct business process analysis and modeling for PPBE, budget, acquisition, approval, reporting, workflow, and compliance processes.
• Develop current-state and future-state process models, workflow diagrams, user journeys, use case inputs, and role-based interaction documentation.
• Support stakeholder workshops, discovery sessions, usability reviews, and workflow validation discussions.
• Collaborate with Product Owners, Scrum Masters, and business analysts to translate process needs into user stories, acceptance criteria, workflow requi...