AI / ML Product Manager- REMOTE- EST Candidates Preferred

Position Overview

Role

AI/ML Product Manager – Loyalty & Personalization

Employment Type

Contract (6 Months, with potential extension to 12 Months)

Location

Remote (EST Hours) or Raleigh, NC (Preferred)

Duration

-12+ Months

Work Schedule

7:30 AM – 4:30 PM EST

Rate

$68 on W2 and $75 ON C2C

Job Summary

We are seeking a hands-on AI/ML Product Manager to support the launch of a next-generation loyalty and personalization platform across Advance Rewards (DIY) and Pro Rewards (B2B). This role will lead requirements gathering, business workshops, and product definition, translating AI-driven insights into executable product capabilities for campaigns, segmentation, and customer engagement.

Key Responsibilities

• Lead requirements gathering and structured workshops with Marketing, Loyalty, and Operations teams to define promotions, rewards, campaign needs, and customer journeys (earn, engage, redeem).
• Translate business input into epics, user stories, detailed product requirements, and functional/non-functional specifications.
• Define and operationalize AI/ML use cases, including predictive segmentation and targeting, personalized offers and rewards, and behavioral insights and pattern detection.
• Ensure AI outputs are actionable within marketing campaigns and loyalty experiences.
• Support RFP, vendor evaluation, and build vs. buy decisions.
• Partner cross-functionally with Product, Marketing, Engineering, and Data Science teams to drive delivery.
• Define measurement frameworks including campaign tracking, segmentation performance, and experimentation.

Required Skills & Qualifications

• 5–8+ years of Product Management experience.
• Proven experience leading business workshops and stakeholder sessions.
• Experience converting ambiguous requirements into structured product artifacts.
• Experience with Loyalty, Martech, CRM, or Customer Engagement platforms.
• Experience with AI/ML...