AI Engineer

Job Title: AI Engineer

Location: Peoria, IL

Work Environment: IN-OFFICE ONLY (Peoria, IL) Not a remote or hybrid position.

Job Type: Full-Time

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About the Role

IT360, Inc. is seeking a highly skilled and innovative AI Engineer to join our growing team. This strategic, client-facing role is responsible for designing, developing, and leading deployment of AI-driven solutions and automations that address complex business challenges for both internal operations and external clients. You’ll work with a variety of machine learning, automations, and scripting technologies to deliver intelligent, secure, and scalable solutions tailored to client needs.

Key Responsibilities

• Design and develop scalable AI/ML models to solve real-world problems across various domains.
• Collaborate with clients to identify AI opportunities and define solution requirements.
• Build and maintain end-to-end machine learning pipelines, from data ingestion and preprocessing to model training, evaluation, and deployment.
• Integrate AI solutions into existing systems and platforms, ensuring performance, reliability, and scalability.
• Monitor and improve the performance of deployed models through continuous evaluation and retraining.
• Stay current with the latest advancements in AI/ML research and tools, and apply them to enhance solution effectiveness.
• Document processes, models, and systems to ensure transparency and reproducibility.
• Design and implement automations to streamline internal workflows and enhance client-facing services.

Additional Duties

• Collaborate with cross-functional teams to ensure seamless solution delivery.
• Provide high-quality customer service and maintain strong client relationships.
• Understand client business needs and align technology solutions accordingly.
• Accurately track time, tasks, and expenses in the ticketing system.
• Participate in customer interviews, feedback loops, and solution ideation....