AI & Technical Upskilling Sr Specialist

Description & Requirements

Maximus' Learning and Organizational Development (L&OD) function is seeking a Sr. Specialist, AI & Technical Upskilling (remote) to help build the AI and technical skills our employees need to thrive in a rapidly evolving workforce.

This role designs, coordinates, and continuously improves scalable learning solutions that help employees build practical AI and technical skills, use emerging technologies responsibly, and apply learning directly to their work. The Sr. Specialist partners with business stakeholders, subject matter experts, HR partners, technology teams, vendors, and learning contributors to translate skill needs into clear learning pathways, high-quality assets, practical reinforcement, and measurable outcomes.

This role is ideal for a learning professional who brings strong instructional design judgment, curiosity about AI and emerging technology, stakeholder confidence, and program execution discipline.

Essential Duties and Responsibilities

• Execute the development and implementation of learning assets through close collaboration with the Training Operations Team.
• Use training technology to help provide creative and scalable training solutions.
• Help to develop and support the implementation of the LMS learning strategy and measurement of that strategy for the organization.
• Support LMS system audits.
• Create and document processes for learning solutions, architecture decisions and operating procedures.
• Work in partnership with the HRIS team to support LMS system updates.
• Work with vendor to secure and onboard new learning technologies for delivering, tracking, and/or creating learning content.
• Consult and collaborate with leaders at all levels as well as cross-functional stakeholders to and provide learning solutions using the LMS functionalities.
• Define support LMS system roles and permissions.
• Support and advise on overall system configuration and availability groups.
• Support and train Global system Super Users and Admin.

Minimum Requirements

• Bachelor's Degree and 5+ years of experience required
• Five (5) or more years of experience in the area of Learning & Development and Learning Management Systems administration required (preferable CSOD).
• Three (3) or more years of experience supporting a global/complex instance of the Learning Management System Cornerstone OnDemand (CSOD).
• Experience working on complex issues where analysis of situations or data requires an in-depth knowledge of the company.
• Ability to regularly interact with senior leaders and executives.
• Demonstrated ability to think strategically and translate business performance gaps into learning and development strategies.

JOB SPECIFIC MINIMUM REQUIREMENTS

• Five (5) or more years of experience in Corporate Learning & Development, instructional design, curriculum development, or a combination of these areas.
• Experience designing technical training and supporting certification strategy for technical audiences.
• Foundational understanding of AI concepts, LLMs, prompt engineering, and responsible AI practices, with the ability to translate these into learning content.
• Experience designing, drafting, and developing storyboards for learning solutions, including eLearning, instructor-led training, virtual learning, and blended formats.
• Demonstrated ability to identify learning needs and translate them into practical learning solutions.
• Experience navigating complex organizational environments and partnering with stakeholders across functions.

Preferred Qualifications

The following qualifications are helpful but not required. Candidates are not expected to meet every preferred qualification.

Design & Development

• Strong understanding of instructional design principles and adult learning theory (e.g., ADDIE, Rapid Course Development).
• Experience developing learning assets across multiple formats, including eLearning, ILT, Virtual ILT, job aids, presentations, discussion guides, and performance support resources.
• Experience applying visual design principles to create polished, accessible materials such as slide decks, infographics, and quick reference guides.
• Strong writing, editing, facilitation, and communication skills, with the ability to explain complex topics in plain language for different audiences.

AI & Learning Technology

• Experience designing, coordinating, or improving enterprise learning programs related to AI, technical skills, digital transformation, automation, data literacy, or emerging technologies.
• Proficiency with Canva, Microsoft 365, Microsoft Copilot, SharePoint, and Teams.

Stakeholder Partnership & Change

• Proven ability to partner with SMEs and cross-functional teams to gather content, clarify objectives, and align to business needs.
• Experience coordinating vendors, facilitators, internal contributors, and learning operations partners to deliver programs on time and with consistent quality.

Measurement & Continuous Improvement

• Experience supporting skills gap analyses and needs assessments.
• Ability to translate skills requirements into clear learning objectives, learning pathways, and program components.
• Experience using learning data, surveys, assessments, and learner feedback to identify opportunities for improvement.
• Demonstrated ability to manage multiple workstreams, competing priorities, and deadlines while maintaining quality and stakeholder confidence.
• Curiosity and continuous learning mindset related to AI, data, automation, learning technology, and future skills.

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EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.