AI Analyst – ServiceNow Now Assist

Job ID: 2614164

Location

Remote Work, DC, US

Date Posted

2026-07-01

Category

Information Technology

Subcategory

Platform Engr

Schedule

Full-Time

Shift

Day Job

Travel

No

Minimum Clearance Required

Interim_Secret

Clearance Level Must Be Able to Obtain

Secret

Potential for Remote Work

ORA_REMOTE

Description

The AI Analyst supports the implementation, governance, adoption, and sustainment of ServiceNow Now Assist capabilities for a Department of Defense customer. The role serves as a bridge between business stakeholders, cybersecurity personnel, and ServiceNow engineers to ensure AI-enabled capabilities are secure, effective, compliant, and aligned with mission objectives.

The AI Analyst assists with identifying and prioritizing AI use cases, evaluating AI-generated outputs, developing governance artifacts, supporting operational procedures, and monitoring AI performance throughout the lifecycle of the capability.

The ideal candidate possesses strong analytical skills, an understanding of AI technologies and governance principles, and experience supporting enterprise business applications in regulated environments.

Responsibilities

AI Use Case Analysis

* Collaborate with Government stakeholders to identify and prioritize AI use cases supporting Customer Service Management (CSM) and related mission functions * Analyze business processes to identify opportunities for AI-assisted: + Case summarization + Recommended responses + Knowledge generation + Search enhancement + Virtual Agent capabilities + Workflow automation * Document business requirements, use cases, expected outcomes, and operational benefits

AI Validation and Quality Assurance

* Evaluate the quality, relevance, and accuracy of AI-generated responses and recommendations * Develop and execute test cases for: + Prompt effectiveness + Response quality + Hallucination detection + Knowledge accuracy + Searc...